Client: John Deere

Working Role: Delivery Lead

Role & Responsibilities

• Lead Agile delivery across 2 cross-functional teams supporting enterprise applications at John Deere.
• Drive delivery planning, capacity management, dependency management and risk visibility across teams.
• Partner with Product Owners and stakeholders to align delivery commitments with business priorities.
• Establish delivery governance around progress, risks, dependencies, capacity and release readiness.
• Facilitate planning, refinement and delivery discussions with a focus on realistic commitments and predictable execution.
• Use delivery metrics and structured analysis to identify velocity fluctuation, scope volatility and unplanned work.
• Support secure delivery practices and release compliance across teams.
• Facilitate cross-team alignment and decision-making when dependencies, technical issues or competing priorities affect delivery.

Key Contributions

Sprint Predictability & Commitment Governance

Addressed sprint velocity volatility by introducing structured estimation, proactive dependency identification and stronger planning discipline, improving commitment reliability.

Security Risk Reduction

Led remediation of 571 vulnerabilities, reducing vulnerabilities by 73 within five months and eliminating all critical issues in the Dealer Insights App.

Data-Driven Delivery Analytics

Built a custom Excel-based delivery analytics model to overcome restricted Azure DevOps query access, enabling analysis of velocity fluctuation, scope volatility and unplanned work.

Risk & Dependency Management

Introduced structured risk visibility and dependency identification into planning conversations, enabling earlier identification of delivery constraints and more informed commitments.

Conflict Resolution & Integration Recovery

Facilitated team alignment following a senior engineer conflict that resulted in siloed execution and integration issues. Rebalanced work allocation and introduced integration checkpoints to restore collaboration and delivery stability.

Focus Areas

Agile Delivery · Delivery Governance · Predictable Execution · Capacity Planning · Risk & Dependency Management · Stakeholder Alignment · Delivery Analytics · Secure Delivery · Cross-Team Coordination

Working Role: Scrum Master

Role & Responsibilities

• Led Agile delivery for an 8-member team, facilitating planning, refinement, daily coordination, reviews and retrospectives.
• Strengthened backlog readiness and planning discipline to improve commitment clarity and execution.
• Partnered closely with the Product Owner to align delivery priorities with business objectives.
• Managed impediments, dependencies and cross-functional coordination across development, performance and security teams.
• Coached team members on Agile principles, accountability and self-organisation.
• Tracked delivery KPIs including velocity, sprint cycle time and commitment reliability to support data-driven planning and capacity discussions.
• Used structured communication and continuous feedback to strengthen collaboration and delivery discipline.

Key Contributions

• Team Performance & Cycle Time Improvement
• Improved team performance by 20% and reduced sprint cycle time by 15% by strengthening backlog readiness, planning discipline and proactive impediment management.
• Stakeholder Alignment & Dependency Management
• Improved coordination across development, performance and security teams through structured communication and early dependency identification, helping reduce execution delays and strengthen cross-functional alignment. �
• Improved coordination across development, performance and security teams through structured communication and early dependency identification, helping reduce execution delays and strengthen cross-functional alignment. 

Agile Coaching & Continuous Improvement

• Coached team members on Agile principles, accountability and self-organisation, establishing stronger delivery discipline through continuous feedback and performance tracking. 
• Coached team members on Agile principles, accountability and self-organisation, establishing stronger delivery discipline through continuous feedback and performance tracking

Delivery Analytics

• Tracked velocity, sprint cycle time and commitment reliability to provide data-driven insights for planning discussions and capacity decisions. 

Focus Areas

Agile Delivery · Scrum · Team Performance · Backlog Readiness · Planning Discipline · Stakeholder Alignment · Dependency Management · Agile Coaching · Delivery Analytics

Project Experience

BIMAS Demise

Project Context

BIMAS was a legacy application with significant maintenance costs. HSBC initiated its migration to HUB, a newer technology platform intended to reduce maintenance costs and improve maintainability.

My Role: Test lead

My Contributions

• Performed functional and end-to-end testing for the migration from BIMAS to HUB.
• Verified upstream and downstream integrations to ensure business transactions and data flowed correctly across connected systems.
• Worked closely with the HUB team to validate transactions moving from source applications into HUB.
• Executed end-to-end business scenarios and verified data flow from source to destination across 5–7 downstream systems.
• Worked closely with the HSBC Test Manager to develop the test plan and test strategy for the project.
• Contributed to the development of a unified testing strategy for HSBC Private Banking, establishing a common testing approach at the department level.
• Supported the derivation of project-specific test plans from the broader Private Banking testing strategy.
• Supported UAT by preparing test data and enabling business users to validate the solution.
• Conducted demonstrations for users, showing end-to-end transaction flows and validating that data reached HUB correctly.
• Supported UAT sign-off through structured validation and coordination with business users and the HUB team.

Focus Areas

Legacy Modernisation · End-to-End Testing · Integration Testing · Data Validation · Test Strategy · Test Planning · UAT · Stakeholder Coordination

FES / EFOS Demise

Project Context

FES and EFOS were legacy systems included in HSBC's broader modernization initiative, with functionality being migrated to the HUB platform.

My Role: Test lead

My Contributions

• Supported testing activities for the migration of legacy functionality to HUB.
• Executed end-to-end business scenarios across source and target systems.
• Prepared test data to support UAT and business validation.
• Conducted demonstrations for business users and supported UAT sign-off.
• Coordinated with the HUB team to validate transaction flows and data accuracy.
• Verified that migrated functionality and downstream processing aligned with expected business outcomes.
• Worked across project and platform teams to support issue clarification and end-to-end validation.

Focus Areas

Legacy Modernisation · Integration Testing · End-to-End Testing · UAT · Data Validation · Business Scenario Testing · Stakeholder Coordination

Test Strategy & Governance

Contribution

• Contributed to the development of a unified testing strategy for HSBC Private Banking, creating a common testing approach at the department level.
• Helped establish how the broader strategy could be translated into project-specific test plans.
• Worked with Test Management and project teams to align testing activities with the wider program approach.

Focus Areas

Test Governance · Test Strategy · Quality Governance · Standardisation · Test Planning

Client Engagements: 

HSBC · Westpac

Role & Responsibilities

• Led test planning, test design and execution across enterprise digital platforms.
• Managed testing activities across client engagements, coordinating with development, QA and business stakeholders.
• Designed and implemented test automation using Tricentis Tosca to improve test coverage and execution efficiency.
• Supported release readiness through structured testing, defect management and quality validation.
• Integrated testing activities with CI/CD pipelines to improve release efficiency.
• Worked closely with development and QA teams to strengthen quality practices and delivery coordination.

Key Contributions

• Increased test coverage by 30% through test automation using Tricentis Tosca.
• Improved release efficiency through CI/CD integration.
• Strengthened stakeholder alignment across development and QA teams. 

Project details 

HSBC | Insource

Project Context

HSBC was bringing its bank statement generation capability in-house as an existing third-party vendor contract approached completion. The objective was to recreate the existing statement generation process within HSBC's own software environment while maintaining the existing customer experience.

Project Scope

• Team of 7–9 members from Infosys, working with an HSBC Product Owner.
• Recreated the existing vendor-generated bank statements through an in-house solution.
• Maintained statement output and user experience as closely as possible to the existing experience, given the sensitivity of the client base and the importance HSBC placed on continuity.

My Role: Tester

• Worked directly with the HSBC Product Owner to clarify requirements and identify gaps across business flows.
• Analysed requirements to identify missing or unclear scenarios and discussed them with the Product Owner for resolution.
• Designed and executed test cases covering the identified business flows.
• Validated the in-house statement output against the existing vendor-generated statements.
• Explored Tosca versus Selenium through a Proof of Concept to evaluate approaches for comparing vendor-generated and in-house statement outputs.
• Used the POC to assess automation possibilities; automation was not implemented as part of this project.

Focus Areas

Requirement Analysis · Test Design & Execution · Stakeholder Collaboration · Statement Validation · Quality Assurance · Automation POC

Westpac | GCC Global Credit Card

Project Context

Westpac was developing a multi-currency credit card for customers who travel across multiple countries. The solution enabled customers to maintain multiple currency wallets within a single card and transfer funds between wallets based on prevailing exchange rates. Currency exchange could also be initiated through the mobile application.

My Role : Test Lead

My Contributions

• Created the overall test strategy and test plan for the project.
• Worked with the onsite Test Manager to understand and translate requirements into actionable testing requirements.
• Prepared requirement and testing documentation based on the inputs received from the Test Manager.
• Led a team of 3 testers, distributing work based on requirements, priorities and team capabilities.
• Planned and coordinated testing across the multi-currency wallet and currency conversion functionalities.
• Managed the execution of testing activities and tracked progress across the team.
• Coordinated Selenium automation activities through the automation tester on the team.
• Provided functional direction and testing priorities to the automation tester while managing delivery of the automation work.
• Supported collaboration between the offshore testing team and the onsite Test Manager.

Focus Areas

Test Leadership · Test Strategy · Test Planning · Requirement Analysis · Team Management · Multi-Currency Testing · Mobile Application Testing · Selenium Automation Coordination

Role & Responsibilities

• Managed the defect lifecycle from identification through resolution and closure.
• Coordinated User Acceptance Testing (UAT) with relevant stakeholders.
• Planned and executed testing activities to support software quality and release readiness.
• Identified and resolved critical defects before release, helping reduce post-release issues.
• Improved testing efficiency through structured planning and process enhancements.

Focus Areas

Software Testing · Defect Management · UAT Coordination · Release Readiness · Quality Assurance